Commercial Support Officer (maternity cover)

Do you always have the customers in the centre of your mind? Are you ready to contribute to the mission; give expert care and making our customers’ life at sea better? Join as our new Commercial Support Officer (maternity cover) - you will get an important role in ensuring, that we continuously meet our goal of being the preferred ‘Partner at Sea’ for the vessels we provide with food provision and stores management.

Location: Nørresundby, Denmark
Department: Commercial
Reports to: Commercial Director
Employment type: Temporary (maternity cover)

About Garrets

Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers.

We operate from our headquarter in Nørresundby (Denmark) but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues. This position will be based in Nørresundby.

At Garrets we always go the extra mile for our customers at sea – and we do the same for our colleagues!

As Commercial Support Officer, you will be an integral part of a small commercial team, contributing to the delivery of high-quality service and customer satisfaction. Your role involves interpreting operational data from our internal systems to support decision-making and client discussions. You will assist in preparing tailored materials for customer meetings and engage with clients to ensure their needs are met effectively.

Your key responsibilities

• Analyzing of vessel data contained within our BI system
• Preparation of presentation material for customer meetings
• Engage with customers as needed
• Working closely with other departments within Garrets to progress actions and queries
• Coordinate with the Garrets KAM team to ensure strong onboarding of accounts
• Coordinate with internal stakeholders across our branches
• Follow up on client concerns, respond to and resolve any service related issues
• Being a great ambassador for proactive service with a growth mindset

What you bring to Garrets

• 2+ years’ experience from similar roles
• Detail oriented and structured working style
• Numerically proficient with solid data analysis capabilities
• Strong commercial awareness and stakeholder management experience
• Self-motivated and able to work independently
• Able to manage both strategic and tactical responsibilities effectively
• Comfortable with presentations and good communication skills
• Experience with working in multicultural and international environments
• Strong English skills - both written and spoken
• Solid experience in the use of ERP systems and MS Office (experience with Power BI is an advantage)

Educationally, there are many entrances to the job, but it’s important that you have a commercial mindset, preferably with a strong network in the maritime world. You have a natural interest in bringing the customer in focus and building long and strong relations. You act proactively with a great drive and have excellent communication skills. You think as a team player, have a professional approach but also appreciate the social part of the cooperation and bringing in humour, in a sometimes hectic day.

About us

You can look forward to a professional and challenging job in a global company with an ambitious growth strategy. We offer a positive and international working environment where you will be surrounded by skilled colleagues. We wish to be the best at what we do, and everything we do, is based on our values of “Hard Working, Winning Attitude, and Customer Orientation”. Our compensation and benefits package is competitive and commensurate with education and experience.

How to apply for the job

At Garrets, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected. As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers. We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful. By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.

If you are interested, please send your application and CV marked ‘Commercial Support Officer’ to job@garrets.com as soon as possible. We do not have an application deadline for this position, but regularly take candidates into the recruitment process and we will close the position, when we have found our new colleague.

Feel free to contact HR Specialist, Anne Helenius on tel.: +45 22484448 or aius@garrets.com for more details. Starting day is as soon as possible.

Visit garrets.com or our LinkedIn profile for further information.

Garrets International is part of Wrist Group, a world leader in the field of procuring and delivering supply to the maritime industry and a key player within this field.